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The goal of this course is to help students understand the complexity and nuances of healthcare delivery. The course will include seminar-style lectures and discussions, along with opportunities to directly observe healthcare in such settings as a pediatric outpatient clinic, an adult emergency department and a pathology lab. Lectures and discussions will not summarize healthcare; rather, they will analyze healthcare — through themes such as people, time, money, communication, decision making and others. Students will come away from the course with a deeper appreciation of why it is difficult to change healthcare. They will then be able to anticipate the intended and unintended consequences of interventions and policies that they and others might implement.